Error 691: Invalid Username or Password?

Do you experience either of the following problems when you attempt sign-on to the Internet? 

• The sign-on screen loops back after you attempt to connect.
• You get a prompt to re-enter your password but, after re-entering, the same dialog box appears.

These errors can be caused by:

• entering an incorrect username and/or password;
• entering your password using the wrong case (e.g. PASSWORD does not equal password);
• entering an invalid domain name (e.g. the part of your username following the '@' sign);
• dialing into an invalid or disconnected Internet access number;
• a site problem or other connectivity issue;
• attempting to establish more than one concurrent Internet session (i.e., connecting to the Internet on more than one computer at any given time using the same account).

To resolve such errors:

1. Verify correct case is used when you supply a password. Check to see if Caps Lock is on.
2. Verify correct domain name is entered after user name (e.g. "@dialweb.net").
3. Verify correct access number is used when connecting to the Internet.
4. Terminate any other open Internet sessions while you are connected.
5. If you still can't connect, call your ISP Technical Support number.