Frequently Asked Questions Page (FAQ)

Below are links to some of the most common questions submitted to us by users experiencing problems accessing the internet using a dialup connection.   

If your problem is not listed here, or the proposed remedy does not seem to resolve an issue you are experiencing, please contact your ISP Technical Support hotline for assistance.

1. I seem to get disconnected after a short period of time.

2. I am receiving 'Error 734: The PPP link control protocol was terminated' when trying to connect to the Internet.

3. I can connect to the internet but cannot get to any web sites.

4. My connection seems slow.

5. I sometimes get a busy signal when trying to connect.

6. I received 'Error 691: Invalid Username/Password' when I tried to connect.

7. How do I use Internet Explorer?

8. How can I Speed up Internet Explorer?

9. What is FTP and How do I use it?